Shipping policy

Shipping Policy

At Rumple Junction, every book is made to order and produced by one of our production partners. Because your book is created after you place your order, production time is included in the overall delivery timeframe.

Order Production and Delivery

Most orders arrive within 10 to 14 days of the order date, including both production and shipping.

These timeframes are estimates and may vary because of order volume, holidays, carrier delays, production delays, weather, or other circumstances outside our reasonable control.

Once your order ships, you will receive a shipping confirmation and tracking information when available.

Where We Ship

Rumple Junction currently ships within the United States only.

We do not currently offer international shipping.

Shipping Costs

Standard shipping is:

  • $6.99 on orders up to $49.99
  • Free shipping on orders over $49.99

Shipping charges are shown at checkout before you complete your purchase.

Tracking Your Order

Tracking information will be provided after shipment when available.

Please allow some time for tracking information to update after the shipping carrier receives your package.

Address Accuracy

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at support@rumplejunction.com. We may be able to update an address before shipment, but once an order ships, we may be unable to reroute or recall the package.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be resent.

Returned-to-Sender Packages

Packages may be returned to sender because of:

  • An undeliverable address
  • An incorrect or incomplete address
  • An unclaimed shipment
  • Refusal of delivery
  • Failure to collect the package when required by the carrier

If your package is returned, contact support@rumplejunction.com promptly.

Reshipment fees may apply depending on the reason for the return and the rules of the applicable production partner.

Lost Packages

If your package appears to be lost in transit, contact us at support@rumplejunction.com.

Claims for packages that appear lost in transit must be submitted within 5 days of the estimated delivery date.

Before approving a lost-package claim, we may ask you to:

  • Confirm the shipping address associated with the order
  • Review the tracking history
  • Contact the carrier or local post office
  • Provide other information needed to investigate the shipment

We will review the available shipment information and determine whether the order qualifies for a reprint or store credit.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Check with household members, neighbors, or building staff
  • Contact the shipping carrier or local post office
  • Confirm that the shipping address on your order is correct

Then contact us at support@rumplejunction.com.

Orders marked as delivered by the carrier to the address provided at checkout may not qualify for a free reprint or store credit.

We are happy to help you file a claim with the carrier, and any additional resolution will be considered based on the circumstances.

Shipping Delays

Delivery dates are estimates and are not guaranteed.

Delays may occur because of:

  • Carrier disruptions
  • Weather
  • Holidays or seasonal shipping volume
  • Production delays
  • Address issues
  • Other events outside our reasonable control

If your shipment is significantly delayed, please contact us and we will assist with reviewing the available tracking information.

Questions About Shipping

For questions about shipping, tracking, or delivery, contact:

Rumple Junction
Golliher and Starner LLC
Email: support@rumplejunction.com